Monday, January 31, 2022

Spotify support buckles under complaints from angry Neil Young fans

Neil Young
Neil Young's fans aren't happy that the rocker's music is no longer available on Spotify.

Neil Young was mad. Now his fans are, too, and they’re telling Spotify about it.

Earlier this week, Young had asked the music-streaming service to remove his music from its library in response to COVID misinformation aired on Joe Rogan’s podcast, which is available only on Spotify. “I want you to let Spotify know immediately TODAY that I want all my music off their platform,” Young wrote on his website. “They can have Rogan or Young. Not both.”

Spotify complied with the request, which ultimately came from Warner Brothers, Young’s label. Though the loss of Young’s music likely represents a small percentage of overall streams on Spotify, Young pointed out that “Spotify represents 60% of the streaming of my music to listeners around the world.” 

For Young and his fans, the hit was palpable, and his fans are apparently taking their frustrations out on Spotify. The hashtag #SpotifyDeleted trended on Twitter yesterday, and fans seem to have inundated customer support with so many messages that Spotify has had to take it offline at times.

“We’re currently getting a lot of contacts so may be slow to respond,” a large red banner has read on the support page. Options to message the company, which have previously included live chat with a customer support agent or a chat bot, are now limited to an email address link.